Central Collections Frequently Asked Questions

The Central Collections Unit can be contacted for assistance using the information below during normal business hours, Monday through Friday from 8:00 a.m. until 5:00 p.m. 

• In Person: 585 Fiscal Drive, Suite 100, Santa Rosa, CA 95403
• Email: CentralCollections@sonoma-county.org
• Phone: (707) 565-2817
• Mail: P.O. Box 3569, Santa Rosa, CA 95402

We accept cash, money orders, cashier checks and/or personal checks.  At this time, we are unable to accept credit card payments.

Mail payments to:
Sonoma County Central Collections
P.O. Box 3569
Santa Rosa, CA  95402

Your account(s) have been sent to us by various departments for further collection activity due to non-payment. You will be able to determine what type of bill it is by referring to the line directly below your name and address in your letter.

For additional information please contact the agency directly.

When you miss a payment, you have defaulted on your agreement to pay. This may cause the total balance to be payable in full. If you do not pay in full, we may take further collection enforcement action to seize your assets.

A lien is filed on all delinquent Unsecured Property Taxes, delinquent Transient Occupancy Tax, and delinquent Cannabis Business Tax. This will affect your credit. On all other accounts, non-payment of your bill can result in further collection enforcement, which can and will affect your credit.

We work with all our debtors to determine the amount you can afford. We may ask you to fill out a financial evaluation form to determine your ability to pay the debt in a timely manner.

Your credit may be affected. We may take further collection enforcement actions to ensure the debt is paid in full and we may seize your assets.

Some accounts, such as Returned Checks from various departments, are sent directly to us for collection. Depending upon the originating department, an attempt to mail a bill/late notice was made to the last known address. It is your responsibility to inform our office of any address changes. If we are not notified, we use the last known address that is in our system. When returned mail is received, we utilize the avenues we have available to search for a current address, but the ultimate responsibility belongs to the debtor.

The statement that you receive may not reflect the correct balance due if there is more than one account in your name in our system. The only accurate way to determine your balance is to contact Central Collections.