Central Collections Frequently Asked Questions

The Central Collections Unit can be contacted for assistance using the information below during normal business hours, Monday through Friday from 9:00 a.m. until 5:00 p.m. 

• In Person: 585 Fiscal Drive, Suite 100, Santa Rosa, CA 95403
• Email: CentralCollections@sonomacounty.gov
• Phone: (707) 565-2817
• Mail: P.O. Box 3569, Santa Rosa, CA 95402

We accept cash, money orders, cashier checks, credit card payments and/or personal checks. 

Mail payments to:
Sonoma County Central Collections
P.O. Box 3569
Santa Rosa, CA  95402

Your account(s) have been sent to us by various County departments for further collection activity due to non-payment. You will be able to determine what type of bill it is by referring to the ’client reference/county department’ column on the statement you received. If you need assistance determining the department, please contact our office using the information provided above.

Failure to pay may result in additional administrative fees, interest charges, tax intercept or referral to a collection agency, which may impact your credit.

We work with all our debtors to determine the amount you can afford. We may ask you to fill out a financial evaluation form to determine your ability to pay the debt in a timely manner.

Some accounts, such as Returned Checks from various departments, are sent directly to us for collection. Depending upon the originating department, an attempt to mail a bill/late notice was made to the last known address. It is your responsibility to inform our office of any address changes. If we are not notified, we use the last known address that is in our system. When returned mail is received, we utilize the avenues we have available to search for a current address, but the ultimate responsibility belongs to the debtor.