Foundations of Supervision II

Continuous Flow Improvement Model hovering in Air

This course is designed for individuals who have served in a supervisory role within a County department or special agency for less than one year AND have taken the Beginning Supervisory Skills course OR individuals who have served in a supervisory role for over three years. Course will include a discussion and practical exercise on how to effectively utilize resources to implement the County Safety Management Program and identify root causation in relation to workplace incidents, as well as:

Advanced supervisory skills self-assessment
Building relationships at all levels throughout the organization and with stakeholder groups
Building effective work teams
The importance of knowing the rules and acting ethically
Becoming organizationally savvy
Departmental strategic planning
Using judgment and analytical skills to make decisions
Facilitating important meetings within your agency, across multiple agencies and with stakeholder groups
Effectively presenting your ideas to others; Influencing others, regardless of your position
Ensuring you have the right positions and organizational structure to obtain maximum results
Advanced coaching techniques
Managing difficult conversations
Measuring results of your work group
Delivering exemplary, quality customer service; Increasing productivity within your work group and department/agency
Championing change
Action planning to improve supervisory skills